I have to start with, I initially thought this was a fantastic machine. I looked at Robot vacuums for three months after my deebot M80 Pro, an old random navigation robot, finally died. I decided I wanted an upgrade; I looked at roborock and deebot. I bought and tried the...
I have to start with, I initially thought this was a fantastic machine. I looked at Robot vacuums for three months after my deebot M80 Pro, an old random navigation robot, finally died. I decided I wanted an upgrade; I looked at roborock and deebot. I bought and tried the roborock s4max and the E4. The E4 was an upgrade over my random navigating but had pretty good suction but lacked the Next Generation features that lidar gives you. The s4max sounded excellent, and the specs are fantastic. It just didn''t do a great job on carpets, good but not great. I sent both of them back continue to look. I was pretty close to pulling the trigger on the T5 from ecovac but had concerns with the multi-floor plan options being limited to three levels and the reports of a buggy app (which I have found a lot is user errors)
I came across 360 from several online review sites, all of which favorably compared this to roborock in design and build, and felt that the app was close to what roborock has with a few the advantages like ten-floor plans. I pulled the trigger on the S5 because it was what I thought was a fantastic deal on Amazon for Christmas at $254. When you compare the specs to the S4 Max, more power, more floor plans, navigation operates the same way when they see an object it cleans around it and then resumes, I thought, "can''t beat this." I bought it. The carpet vacuum performance is pretty solid, better than the s4max, evidenced by a more powerful motor and 24 CFM. My home is about 1600 square feet, so I found it right at the robot''s endurance limit, so I sent it back. I saw the S9. When you compare it feature for feature with competitors, I feel like there is no competition. The S9 has better suction than anything in the roborock lineup.
The ultrasonic sensor does work. This robot kinda senses obstacles directly in front of it and navigates around them, and when it is trying to determine a boundary, the bumper makes the slightest touch, with the occasional thud or bang. The main brush combines silicone and bristles and does a great job pulling carpet fiber dust and hair out of the carpets. I was amazed at how much I found in the collection bin; there was some hair wrap on the main brush, but very easy to remove thanks to the brush being silicon and bristles. The mop is functional good for removing surface dust in between mopping. The app has quite a few bugs. You have to take the time to walk through the steps of mapping your floor plans and then setting no-go vacuum and mopping zones, virtual walls, etcetera, all of which work. The robot works on multiple floor plans. Once you have moved the robot to the floor plan you mapped, you can place the dock back on the main floor plan level and run the robot on the additional floor plan map without the dock. Once it''s complete, the robot drives around, looking for the base. Customer service communication is through their Facebook group.
I wasn''t sure I wanted to sign up for a Facebook account to get service, but it''s handy. They are somewhat active and available at 4 p.m. Pacific time to what I''m guessing, is 3 a.m... I understand they have plans to open a US-based support center but don''t hold your breath as it''s been 12 months in the works, and 360 is famous for not being completely honest. Their support team communicates in English, but it''s rough. They are still trying to figure out support; if I am genuinely objective, support sucks; this is the worst part of the experience. They are email and FB-based FAQs. You tell them an issue, and they... send you the standard reply, ask for a video, then send the footage to LVL 2. They often forget to follow up, send incomplete responses, etc. This interaction all happens in the pm in the USA. They look for any reason no to replace your robot. The repair center in the USA is at someone''s home not a business, this is the type if company you gave to be prepared to del with.
..hardware is 70% of a roborock the software; it''s probably 60% of what roborock''s offering, and there are constant updates. Check out the Facebook group, where you can get a good sense of the unit''s capabilities.
If you are watching for them, you can find solid deals on their products;
I put it this way. IF you can get a fantastic deal on the bot, go ahead and pick one up, but it''s not worth 60% of a Roborock. If a RoboRock is $500, then the comparable 360 needs to be $300 at most to address the features you miss and the shabby service. They have no clue about after-sales suey try which is better than other companies, but they operate like a Chinese company dealing with Chinese customers. The expectations in the US are much different.
They also have supply chain issues regarding consumables that can be hard to find.
The app is a data hog. When rhe robot is running, the app consumes 20x the amount of data competitors do, so much so that other wifi devices cannot be used; I don''t know what they are doing with all that data... Also, the main brush has stalling issues. If you anything more than low pile carpet, your brush will stall